Delivery and Free Mainland UK Returns
£0.00 to £9.99 - £3.00
£10.00 to £119.99 - £6.50
£120.00 and up - free shipping
USA & Canada - please order via www.gumleafusa.com
Australia & New Zealand - £75.00
For countries outside the EU please contact the office for a price.
If goods are in stock, we endeavour to ship out all orders by the following business day. If we are out of stock you will be advised by return. We will not charge your card if the goods are not in stock except for special orders.
To ensure a long and healthy lifespan for your boots, wipe clean and leave to dry naturally away from direct sunlight or artificial heat sources such as radiators, hot pipes and stoves (heating will cause the rubber to crack). Only use cold, soapy water to clean the boots. Never use solvents. Never store boots whilst damp, folded or creased. Keep in a cool, dry location. Warranty is not applicable to boots that have been damaged by the use of a metal boot pull. Occasionally, you may notice a white powdery "bloom" on your rubber wellington boots. This is quite common in natural rubber and will not affect the performance or durability of your boots. You can use a silicone wipe and soft cloth to buff up your boots to regain the original finish.
There is a greater risk of slipping with increased sole wear. Exposure to solvents, oils and animal fats can swell the rubber and increase the risk of slipping. Our boots have a very high content of natural rubber latex, to which some people are allergic.
Free Mainland UK Returns
Contact us for a returns label and your local DPD Pickup shop.
Please note: we do not offer free returns on sale items.
Our Returns Policy:
You may return an order for any reason within 14 days. The goods must be in their original packaging, unworn and in good saleable condition. Goods returned that have been used or damaged will not be refunded. This does not affect your statutory rights. If possible notify us of returns - we cannot refund items that are lost in transit.
Gumleaf boots are guaranteed against manufacturing defects for 12 months from date of purchase. This is not a guarantee against wear and tear, improper fitting/sizing or misuse of our products. Damage or faults such as rips, tears, burns and holes are not covered under the terms of our warranty policy.
In the event that your rubber footwear fails or is damaged due to a manufacturing or material defect, please return it with valid proof of purchase for evaluation. All footwear must be cleaned thoroughly before being returned for evaluation. If we deem the product to be faulty, we will assess whether to repair the item or replace it. If a repair or exchange is not possible, we will give you a refund. If in our opinion, the goods you have returned to us are not faulty, we will reject the warranty claim and return the goods to you in the same condition that we received them. This does not affect your statutory rights.
GUMLEAF OUTDOOR LTD
ASH TREE FARM,
Please enclose reasons for return, purchase date, etc.
If returning goods from outside UK please mark the goods as “RETURNED UK GOODS” and affix the appropriate customs form. Failure to do this could lead to Customs Duties being incurred and charged to your account.